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Returns Policy


Our Guarantee

Insulite Laboratories offers a 60 day money back guarantee. If you are not completely satisfied with the Insulite System please return your order and we will refund your original purchase price for up to 60 days from shipping date (excluding shipping & handling).

Returns

We ask you to give our System a fair and complete test, and for that reason we ask you to use the System for at least 30 days. The Insulite System has been designed to work together as an integrated program – the Supplements, the Nutrition, and the Exercise. We recommend that you follow the System guidelines for six months. Because of genetic variations and the severity of your condition, the time frame for improvement will vary for each individual.

Credits and Refunds

To receive full credit for your order you must request a refund and a Return Material Authorization (RMA) number no later than 60 days from your original order date.

If you request a refund after day 60, you can still return unopened product and receive a 75-percent credit for the returned items for up to 90 days after the original 60-day Guarantee has expired.

To request a Return Material Authorization (RMA) number, please call 888-986-4325. The RMA number must be displayed on the outside of the box. Packages sent to us without a RMA number may not be considered for a refund. We do not refund the shipping cost to our offices.

We ask that you send back all unopened product (with RMA number) to:

Insulite Laboratories, Inc.
Attn: Returns
217 Cedar St. #156
Sandpoint, ID 83864
USA

We strongly recommended that you return a package to us using a certified method that will provide a Tracking Number. If we do not receive the System and the customer cannot prove the product was returned, we will not issue a refund. The delivery confirmation number or our receipt signature will be proof of delivery as required by your carrier of choice.

We only allow one return per customer per System..

Returns will be processed and refunds issued within 10 business days after receipt of the returned product. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is not available for any reason, we will issue a company check in U.S. dollars as a payment method unless otherwise instructed.

Auto Shipments

To request a change in status for your auto shipments (temporary hold or cancellation), please call 888-986-4325 during regular business hours. Feel free to leave a message; however, you must talk to a Customer Service Representative in order to provide certain information the company requires before your request can be processed.

ADDITIONAL INFORMATION

Hours of Operations

Our corporate and shipping offices are open from 7:30am to 6:00pm Monday through Friday (US MST) and are closed on weekends (Saturday and Sunday). Our corporate and shipping offices are closed on all U.S. Government-observed holidays.

Shipping Procedures

Our business days are Monday through Friday. In a typical situation, orders placed will ship the following business day. Weekend orders will ship on the next business day, which is generally the following Monday.

Undeliverable Packages

Packages returned to as "undeliverable" cannot be re-shipped. Customers can re-order the Insulite Systems again. Returned orders will be credited less shipping and handling.

To Order by Mail

When ordering by mail, please send a check or money order in U.S. funds, or your credit card details, your exact Insulite system order, including quantity, choice of shipping option, telephone number or email address, and mailing address to:

Insulite Laboratories, Inc.
217 Cedar St. #156
Sandpoint, ID 83864
USA

Canceling Your Order

Cancellations must be made before your order has shipped. If the System has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has shipped, it is the responsibility of the customer to refuse the package or return it to Insulite Laboratories. When the package is returned a refund will be issued, excluding shipping and handling charges. Refunds are handled within 10 business days. We reserve the right to cancel any order at any time.

International Orders

  1. Customs limitations preclude us from shipping to every international destination outside the United States. Customers are responsible for any additional customs fees.
  2. Overnight shipping is not available to international addresses.
  3. Delivery times vary between seven days to five weeks depending on the country and the customs procedures implemented by the country.
  4. Please do not order items that cannot be imported into your country. Because laws vary from country to country, it is your responsibility to check with your Customs Offices to see if your country permits our products to be imported. The product ingredients can be found on our websites. Generally speaking, we have never encountered problems with Customs when shipping to most countries worldwide.
  5. If the package is seized by Customs for any reason and returned to us, we will issue you a refund, less the shipping and handling costs. If it is not returned to us, we cannot issue you a refund. The majority of orders held by Customs are for the purpose of charging import duties and Customs fees. If you are unsure whether our products are allowed into your country, please contact your Customs Office before ordering.
  6. Prepayment is required. Payment must be by credit card or money order.
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"I have been on the Insulite System for approx 3 months. I have lost 33 lbs, my liver functions are normal and my A1C came back at 5.1, down from 8.03 months ago. I was taking 10 Glucovance pills daily, now I take only 2 pills in the AM. My blood sugar is normal, my energy is higher than it has been in years and I feel great. Insulite along with a change in my diet has changed my life.

I tell everyone that asks me what I have done to change my life, about the Insulite program. Your product is fantastic. I have cut out all sweets, flour, dairy and have no cravings."
Marta Garcia
  Santa Ana, CA
Insulin Resistance Articles
"In less than 3 weeks I've started losing weight again after being "stuck" on Weight Watchers for about a year. I've lost about 4 lbs since starting Insulite but more significantly my blood pressure is well within normal limits now and I can tell my metabolism is better. I am not getting that slump between meals and am able to control between-meal snacking, and I have a lot of energy throughout the day rather than periods where I need to nap. I just ordered the 6 months supply. Thank you!"
Teresa Ruth
  Boise, Idaho
"Researchers agree that insulin resistance is central to the metabolic syndrome. When target cells are unresponsive to insulin, the pancreas responds by pouring even more insulin into the bloodstream, leading to high levels of the hormone in the blood, a condition called compensatory hyperinsulinemia. The high level of insulin in the blood forces glucose into cells but also starts the events leading to arterial damage and eventually a heart attack. Under these conditions, a person may not manifest either diabetes or heart disease but could well be on the way to either or both."
A. MAUREEN ROUHI, Chemical and Engineering News. November 22, 2004.Vol. 82, No.47  
"I wanted to let you know how much I appreciate your caring advice and guiding me towards taking control of my health. It's hard to express in words how long I have been trying to find the answers you have so easily provided for me.

I am so excited about the positive changes in my health and I can't wait to see where I am six months from now, yet alone the year. Thank you again!"
MS
  Stuarts Draft, VA
"Simply losing 5-7% of your body fat (typically 10-15 pounds) and increasing your physical activity by taking a brisk walk 4-5 times a week can reduce your risk of developing Type II Diabetes by almost 60%."
Diabetes Prevention Program study 2001, study funded by the National Institute of Child Health and Human Development, et al.
"I started your product and found it really boosts my system, helping me get off ground zero, and stop the spiral downwards. It gave me the energy to start exercising and prepare healthy meals.

You are all very supportive, even though I am on the other side of the world (Australia). I am very glad that I am on your product, your weekly messages are also very encouraging, when I am finding things a bit harder. Thank you for everything."
Anna
  Perth, Australia
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"A non-pharmacologic treatment for these patients is needed, since drugs prescribed to lower blood pressure have been shown to actually worsen carbohydrate and lipid metabolism in Syndrome X patients, negating the beneficial effects of those drugs."
Duke University Study, results published in the Archives of Internal Medicine, September 2003.
Article by Dr. Sheri Colberg, Phd, FACSM
"I cannot believe the difference the Insulite System has made in how I feel. My appetite has changed tremendously. I do not crave carbs and sugar and my appetite is somewhat diminished."
PR
  Bakersfield, CA
"...approximately 90% of overweight Hispanic children with a family history for type 2 diabetes have at least one feature of the metabolic syndrome and 30% possess the metabolic syndrome.

Our results support the view that improving insulin resistance may be crucial in the prevention of both type 2 diabetes and premature cardiovascular disease in this at-risk subpopulation of Hispanic youth."
Cruz ML, Weigensberg MJ, Huang TT, Ball G, Shaibi GQ, Goran MI.,J Clin Endocrinol Metab. 2004 Jan;89(1):108-13.
"To gain the most benefit from modifying multiple metabolic risk factors, the underlying insulin-resistant state must become a target of therapy."
Bogdanovic, Streten and Langlans, Beata, "Metabolic Syndrome: New Opportunities in Diagnostics and Therapeutics", DMD Publications, 2004.  
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